Shipping & Returns:

 

"HASSLE FREE" Returns & Exchanges:

■ Exchange or in-store credit is offered within 5 days from package delivery date.

■ Returned items must be in same condition as received with tags attached, free of stains & odors/scents, unworn and unwashed.

■ Customer is responsible for paying all shipping costs for returns or exchanges.  Shipping costs are non-refundable.  If you are shipping an item over $50, please consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Please ship your item to this address - 

MODA ME COUTURE
10117 SE Sunnyside RD
Suite #F319
Clackamas, OR 97015
United States

 

STORE CREDIT:

■ No Refunds. 

■ No cancellations accepted after shipment.  Once your return package is received and inspected, we will notify you via e-mail regarding approval or rejection of your store credit.

■ Once return is approved, you will receive an email with the in-store credit in the original purchase amount of your item(s) at time of purchase.

 

EXCHANGES:

Once your Exchange item is received and inspected, we will send you an email to notify you that we have received your package. All exchanges must follow the return/exchange conditions listed above.

Upon approval, the item you are exchanging will be packaged and shipped back to you with the return label you have provided with your returned package.  Moda Me Couture is NOT responsible for any shipping costs or lost or damaged packages during the exchange process.  Please consider a trackable shipping service for your return label as we are not responsible for lost or damaged packages during the exchange process.

 

SHIPPING: 

Orders placed Monday - Friday before 2PM PST (excluding holidays) will be processed and shipped within 12 hours. Orders placed on weekends will be processed within 48 hours or the next business day. Delivery estimate dependent on method of shipping chosen at time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping; however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the time frame listed above. Shipping during holiday periods (due to a high volume of orders) may take up to 24 hours after placement when placed Monday - Friday before 2PM PST. 

 

*MODA ME COUTURE is NOT responsible for lost, stolen or damaged packages once tracking information reports delivered to address provided.  Please contact your local USPS, UPS for help on recovery of packages reported delivered via your tracking email.